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Kidderminster & Worcestershire Prostate Cancer Support Group

Posted on: 9th September 20243rd January 2025

September 2024 Supporter MagazineDownload

Posted in Practice News

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Spa Medical Practice
Droitwich Medical Centre,
Droitwich Spa,
Worcestershire,
WR9 8RD
01905 772389
Mo,Tu,We,Th,Fr 8:00 am to 6:30 pm

We are open for phone calls from 8:00 am
  • Spa Medical Practice - Care Quality Commission

Call Recording

Please note incoming and outgoing calls are recorded for training and monitoring purposes.

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information, please contact the surgery.

Please note incoming and outgoing calls are recorded for training and monitoring purposes.
 
 

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